Stakeholder Group

Main commitments

Main communication channels

Investors, shareholders and business partners

• Creating value.
• Good governance and risk control.
• Fluid and transparent dialogue.

• E-mail for shareholders/investors.
• Road Shows and meetings.
• Satisfaction surveys.
• Corporate reports.

Regulatory bodies and the Public Administration

• Security, quality and continuity of supply.
• Independence and transparency.
• Effective solutions to challenges.

• Periodic work meetings.
• Institutional meetings.
• Periodic information.
• Handling of requests for information.

Clients

• Fulfilment of Transmission Grid planning.
• Leadership and innovation.
• Efficient management.
• Dialogue, impartiality and transparency.

• Public Web.
• Periodic technical publications.
• Client helpdesk telephone numbers.
• Specific e-mail addresses.
• Satisfaction surveys.

People

• Stable employment and equal opportunity.
• The work-life balance.
• Professional development and recognition.
• Ensuring occupational health and safety.
• Freedom of association and dialogue with management.
• Ethical and responsible business conduct.

• Whistle-blowing channel and an enquiry channel regarding the Code of Ethics.
• Working climate survey and services satisfaction survey.
• Induction and integration programme and communication plan.
• Performance evaluation interview.

Suppliers

• Compliance with contractual obligations.
• Ethics and transparency.
• Collaboration to generate mutual benefits.

• Associations and working groups.
• Meetings and training days.
• Satisfaction surveys.

Social environment

• Transparency regarding actions carried out and their impact.
• Territorial planning and community involvement.
• Ethical business practices.
• Protection of the natural environment.

• Periodic work meetings.
• Institutional meetings.
• Periodic information.
• Attention channel on grid planning and development processes.

Opinion generators

• Information transparency.
• Efficiency in the management of enquiries and requests.

• E-mail and Corporate website.
• Road Shows and meetings.
• Satisfaction surveys.
• Corporate reports.

Business sectors and professional associations

• Fluid, transparent and close-knit dialogue.
• Exchange of best practices.

• Participation in technical committees, working groups (national and international).